Precision Lab Detailing ("we," "us," or "our") is a mobile car detailing business serving Chicago, IL and the surrounding suburbs. This policy explains what information we collect when you book or interact with us, how we use it, and the choices you have. We keep it simple: we only collect what we need to serve you, and we never sell your information.
1.Information We Collect
We collect the information you give us directly when you request or book a detailing service, leave a review, or contact us. This includes:
- Contact details — your first and last name, phone number, and email address.
- Service details — the service you selected, your appointment date and time, your vehicle, and the service location (your address, since we come to you).
- Anything you tell us — notes, questions, or special requests you include with your booking.
- Reviews — if you choose to leave a review, the name you provide, your rating, and the comments you write. Reviews are published publicly on our website.
We do not collect or store payment card numbers on our website. We do not knowingly collect information from children.
2.How We Use Your Information
We use the information you provide only to run our detailing business and serve you. Specifically, to:
- Schedule, confirm, and carry out your appointment.
- Send you appointment reminders and updates by text message and email.
- Respond to your questions and contact you about your booking.
- Display reviews you choose to submit.
- Keep records of past services and improve what we offer.
3.Text Messages (SMS)
About appointment texts
When you book with us and provide your phone number, you agree to receive text messages from Precision Lab Detailing related to your appointment, such as confirmations and reminders. Message frequency varies based on your bookings. Message and data rates may apply depending on your mobile plan.
You can opt out at any time by replying STOP to any text message. To get help, reply HELP or contact us using the details below. We will never sell or share your phone number with third parties for their own marketing.
4.How We Share Information
We do not sell, rent, or trade your personal information. We share it only with the trusted service providers that help us operate, and only so they can perform their work for us:
- Twilio — to deliver appointment text messages.
- Resend — to deliver appointment emails.
- Netlify — which hosts our website and database where bookings are securely stored.
We may also disclose information if required by law, or to protect our rights, safety, or property.
5.How Long We Keep It
We keep your booking information for as long as needed to serve you and to keep reasonable business records. If you'd like us to delete your information, just ask — see Section 7. Published reviews remain visible unless you ask us to remove yours.
6.How We Protect Your Information
Your booking details are stored in a secure, managed database and transmitted over encrypted connections. While no method of storage or transmission is ever 100% secure, we take reasonable steps to safeguard the information you share with us.
7.Your Choices and Rights
You can:
- Stop appointment texts at any time by replying STOP.
- Ask us what information we have about you.
- Ask us to correct or delete your information.
- Ask us to remove a review you submitted.
To make any of these requests, contact us using the details below and we'll take care of it.
8.Changes to This Policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. We encourage you to review it periodically.
9.Contact Us
Questions about this policy or your information? Reach out any time: